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Guarantee - We offer a 30-day, money-back guarantee for all of our products for any reason. This comprehensive return policy gives our customers the opportunity to try our products risk free for 30 days so that we can assure complete customer satisfaction The effectiveness of our products can always be determined by each customer within 30 days of purchase. Please follow the below guidelines for all product returns.

Return Authorization - All returns must be authorized by the returns department. Please notify us if you would like to return your product by sending an email to us at info@primalabs.com or the toll-free telephone number provided with your order. A return authorization code will be assigned to you and must be included with the returned product. All products, including free offers and used products / containers, must be returned in order to be eligIble for refund or exchange.

Return Shipping - Upon receipt of your return authorization code, please return your order to the address given to you with your return authorization code. We suggest that you use a shipping company that utilizes delivery confirmation to assure that your package is delivered. Any refund will not include shipping charges to or from our customers since these charges are nonrefundable to us.


Minimum Purchase - The minimum dollar amount for product purchase is $20.00.  Although we would love to fulfill each and every order, product purchases for less than $20.00 do not cover the overhead expenses in processing those orders. TEMPORARILY WAIVED REQUIREMENT




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